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FAQs

Quick answers to the questions we get asked most often.

Your Most Important Questions Answered

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Products & Applications

What types of ingredients does SAIGAO supply?
SAIGAO provides sweeteners, dietary fibers, oligosaccharides, sugar alcohols and natural extracts used widely in food and beverage applications.
Are your products food-grade and Non-GMO?
Yes. All ingredients are produced under strict food-grade standards using Non-GMO raw materials.
Which industries typically use your ingredients?
Beverages, bakery, confectionery, dairy, nutrition, functional foods and other specialty applications.

Custom & Technical Support

Can SAIGAO customize product specifications?
Yes. We can adjust viscosity, fiber content, DE value, pH, product form (powder or granular), and packaging based on customer needs.
Do you offer formulation support?
Yes. Our technical and R&D teams can assist with ingredient selection, recipe advice and application troubleshooting.

Samples, Orders & Lead Time

Can I request samples for testing?
Yes. We gladly provide samples to support your development work. Shipping can be arranged according to your location and preferences.
Do you keep stock?
Yes. Most powder products are available from stock. Liquid and customized materials are produced to order.
What is your typical lead time?
Stock items generally ship within about 7 days; customized orders usually require around 20–30 days.

Production & Certifications

Which certifications do you hold?
We hold ISO22000, ISO9001, HACCP, Kosher, Halal, Non-GMO, and Organic certificates.
Do you provide COAs and analytical test reports?
Yes. Each production batch is released with a COA, and microbiology or heavy-metal reports can be provided if required.

After-sales Support

What if a quality issue occurs after delivery?
If an issue is confirmed to result from our product quality (validated by testing), we will arrange return, replacement or compensation according to the agreement.
Do you provide support after shipment?
Yes. SAIGAO offers ongoing technical support throughout sample trials, scale-up and commercial production.

Contact Us Anytime

Our team will respond within 12 hours.
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